BASIC FUNDAMENTALS

Basic general training to teach fundamentals of security. Preparing Security guards to enter the field with up to date information

Royal Concierge and Security has created a security fundamental course which includes:

CONDOMINIUM TRAINING

Full Site Training - Site Specifics

Specific training on condominiums and how they operate knowing all the important information to provide the best service at the front desk.

Royal Concierge and Security has created a specific condominium training which includes:

Fire Systems: Fire alarm training

How to handle when fire alarm activated

- FIRE PANEL

- RESPONSE

- RESET

- DOCUMENTATION

ADVANCE FIRE SYSTEM:

More advanced information regarding specific alarms including a real-life example of an actual alarm.

1. Real-time fire alarm.

2. Sprinkler System alarm.

FLOOD/WATER LEAK RESPONSE:

Flood/water leaks are common in today condominiums. Our training team will focus on teaching guards how to approach, handle and reduce damage while communicating to the appropriate manager effectively.

1. Containing the situation

2. Point of contact

3. Detailed investigation

4. Reporting (picture & video)

5. Report writing

ELEVATOR ENTRAPMENTS:

Elevator Entrapments are one type of emergency that often happens in condominiums. We train the guards on knowing whom to call, what to say and how to asses an emergency vs a general complaint

Contact and response

How to speak to entrapped persons

Calling 911 if any medical emergency

Documentation and report writing

PROPERTY PROTECTION:

Training will be given to guards where to check and how to protect the property effectively while maintaining the safeguard of documents and keys. Teaching importance and value of protection.

- Anti Theft

- Trespassing

- Patrols

- Master Key

- Parking and Locker rooms

- Document Protection

- Secure safe work Environment