Basic general training to teach fundamentals of security. Preparing Security guards to enter the field with up to date information
Royal Concierge and Security has created a security fundamental course which includes:
1. Customer Service
2. Report Writing
3. Public Relations
7. Fire Department
12. Access System
13. Suite Entry
Full Site Training - Site Specifics
Specific training on condominiums and how they operate knowing all the important information to provide the best service at the front desk.
Royal Concierge and Security has created a specific condominium training which includes:
Fire Systems: Fire alarm training
How to handle when fire alarm activated
- FIRE PANEL
ADVANCE FIRE SYSTEM:
More advanced information regarding specific alarms including a real-life example of an actual alarm.
1. Real-time fire alarm.
2. Sprinkler System alarm.
FLOOD/WATER LEAK RESPONSE:
Flood/water leaks are common in today condominiums. Our training team will focus on teaching guards how to approach, handle and reduce damage while communicating to the appropriate manager effectively.
1. Containing the situation
2. Point of contact
3. Detailed investigation
4. Reporting (picture & video)
5. Report writing
Elevator Entrapments are one type of emergency that often happens in condominiums. We train the guards on knowing whom to call, what to say and how to asses an emergency vs a general complaint
Contact and response
How to speak to entrapped persons
Calling 911 if any medical emergency
Documentation and report writing
Training will be given to guards where to check and how to protect the property effectively while maintaining the safeguard of documents and keys. Teaching importance and value of protection.
- Anti Theft
- Master Key
- Parking and Locker rooms
- Document Protection
- Secure safe work Environment